Financial Assistance Specialist I

The Financial Assistance Specialist is responsible for ensuring all self-pay and/or insured patients have access to receiving a financial screening for assistance with payment options including finding a payor source for the patient's out-of-pocket liability during the pre-registration or after discharge process. This position directly communicates with patients about out-of-pocket liabilities with expectation of collection with a respectful, caring, and professional manner. This position also

• Initiates all financial arrangements, assists with payment options, screens patients for financial assistance, and communicates regularly with Medicaid eligibility vendor to ensure apporpriate screening.
• Reviews all centralized scheduling and VIBE teams referrals from scheduled outpatient visits prior to service date to ensure all self-pays, and out-of-pocket insured accounts have received financial dialogue regarding payment options.
• Reviews all verified inpatient accounts or any new self-pay admission within 24 hours of admission to ensure all self-pays, and or any insured accounts with an out-of-pocket liability are seen and collection attempt made in respectful patient focused manner.
• Ensure all aspects of pre-registration is completed, which includes verification of insurance and benefits, verification of patient demographic, verification of medical necessity, receipt of authorizations when needed, financial clearance, and financial dialogue is completed for each and every account under review.
• Provides out-of-pocket liabilities information and collection requirements (utilizing the software tools necessary) for patients, check in staff, or registrars through the registration process (prior to services, at check-in, & through discharge) which includes co-pays, co-insurance, and deductibles. Estimate responses are in accordance with pricing transparency regulations of the State of Florida.
• Meets BHC as well as Industry Standards for accuracy of pre-registrations and financial clearance standards.
• Provides patients with information regarding financial arrangements and/or financial assistance when needed and appropriately documents information into patient accounting system.
• Communicates directly with the patients 3 to 5 days prior to arrival with information about co-pay, co-insurance and deductible amounts due at time of service and collects.

Minimum Education

• High School Diploma or Equivalent Required

Minimum Work Experience

• 1 year Relevant revenue cycle experience, financial, or customer service experience Required