Continuous Improvement & Operations Manager at Picnic

About The Role

As an Continuous Improvement & Operations Manager at Picnic, you establish stable, high-performance processes and continuously improve them using data and clear KPIs. You own the day-to-day performance of your area, lead multiple shifts and teams, and translate analysis into concrete actions that improve safety, quality, and productivity. Through hands-on leadership and strong process discipline, you turn insights into consistent execution on the floor.

Tricks of the trade

Lead daily operations: Supervise 1 shift on the floor each week, and use insight to drive process improvements and operational excellence
Area ownership: Own day-to-day and weekly performance of your area (inbound or outbound), delivering on safety, quality, productivity, and delivery KPIs.
Hands-on Leadership: Lead teams across multiple shifts, driving engagement, retention, and strong captain leadership on the floor.
Incident & Planning Management: Handle major incidents, set productivity inputs, and manage planning escalations when needed.
Continuous Improvement: Lead improvement initiatives and support Lean activities that remove friction from daily operations.
Performance Management: Drive shift-level results on delivery capacity, UPH, cost, completeness, timeliness, and perfect deliveries.

What you bring

Master’s degree in relevant field
3+ years Supply Chain experience
Comfortable managing high-volume, high-SKU workflows
Strong analytical skills, with a high level of competence in data analysis tools
Familiarity with Lean and continuous improvement initiatives
Fluent in English, Dutch is a pre
Hands-on experience in automated/semi-automated/manual fulfilment
Lean/continuous improvement experience is a pre
Proven ability to lead teams is a pre

Picnic perks

You'll receive a competitive compensation package, including

25 vacation days per year to recharge your batteries
The option to lease a car
You’ll get freshly prepared, healthy breakfast, lunches (and dinner at the FC) as well as delicious snacks and drinks available at all Picnic locations
A flexible company pension plan called “Doenpensioen” at a.s.r.
Picnic laptop and smartphone
An awesome scale-up atmosphere with the freedom to drive your own projects and the opportunity to have an impact!
The chance to work in an international environment with motivated team members & legendary company events
Many internal learning and development possibilities as well as professional soft skill & leadership trainings at a specialized external party
We have Fulfilment Centres across The Netherlands in the following locations: Utrecht, Ridderkerk, Berkel en Rodenrijs, Dordrecht, Eindhoven, Zwolle, Heerenveen, Geldermalsen.