Patient Care Coordinator

Summary Statement ProCare has served patients in Georgia for decades. Known for our personal touch, clinical expertise, and community involvement, we've built a reputation for care that goes beyond the device. Today, as part of <Ottobock.care>, we continue that legacy—combining the strength of a global innovator with the relationships and responsiveness of a local clinic. This next step deepens our commitment to delivering exceptional orthotic and prosthetic care to the communities we serve We have an exciting opportunity for a Patient Care Coordinator in Stockbridge, GA to ensure that scheduling, documentation, and day-to-day operations run smoothly. Our Patient Care Coordinators play a key role in delivering a positive care experience. Duties & Responsibilities Provide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals. Greeting and directing visitors. Assist with scheduling or modifying patient appointments. ​Ensure customers receive the best service possible and concerns are satisfactorily resolved. ​Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate. ​Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate. ​Assist in securing insurance authorizations for patient cases as needed. ​Create patient account profile in the Medical Record system. ​Perform light shipping and receiving of medical device products and components. ​Maintain a clean office work environment. ​Accept cash payments from patients as appropriate. ​Comply with Corporate Compliance and HIPAA responsibilities. Provide coverage in other local offices if necessary. ​Perform other duties and special projects as assigned.​ Qualifications High school diploma or equivalent. Proficient in MS Office and databases. Strong communication and interpersonal skills. Excellent organizational, analytical, and time management skills Office administrative management experience, preferably in a medical/dental/therapy office. Knowledge of Medicare, Medicaid preferred. Insurance verification experience. Customer service experience. Benefits Medical Vision Dental Health savings accounts with employer contribution Flexible spending account options Company-paid life insurance policy Generous PTO Company holidays Floating holidays 100% company-paid short & long-term disability DailyPay by ADP 401k match up to 3.5%