Operations & Customer Support Specialist (Credit Bureau Operator)

Operations & Customer Support Specialist (Credit Bureau Operator) Key Responsibilities Provide first-line support to customers regarding technical onboarding, account activation processes, and internal administrative procedures. Monitor and report issues identified in testing and production environments, ensuring timely communication and coordination with both customers and service providers. Training stakeholders on data submission requirements and credit report utilization. Analyze customer requests, translate business needs into clear and actionable tickets for relevant internal teams, and proactively follow up to ensure timely resolution. Independently manage data subject rights requests from initial receipt through data collection, analysis, and final response, ensuring compliance with applicable regulations and internal procedures. Support marketing initiatives and contribute to the management of social media activities related to CRIF services. Assist in the preparation, verification, and distribution of invoices. Collaborate with partners to identify and develop new distribution channels and business opportunities. Qualifications & Requirements Minimum 3 years of professional experience in a similar role, such as Customer Relations, Customer Success, Operations Specialist, or B2B Financial Services Operations. Experience in lending, fintech, digital finance, or financial services is considered a strong advantage. Experience developing and delivering training programs focused on data submission and credit report analysis Bachelor’s degree or equivalent in Business Administration, Finance, Economics, Information Systems, or a related field. Fluency in English, both written and spoken, is required. Knowledge of credit markets and financial products is an advantage. Strong technical aptitude with advanced proficiency in Microsoft Excel. Excellent communication, stakeholder management, and interpersonal skills. Strong organizational and problem-solving abilities with attention to detail. Ability to work effectively in a fast-paced environment and manage multiple priorities under pressure. What We Offer Opportunity to work in a dynamic and international environment. Exposure to the financial services and fintech ecosystem. Professional growth and development opportunities. Collaborative and supportive team culture.