About The Role

Your responsibilities: Serve as the primary point of contact between our Application Operations team and key users; Receive and manage written incidents and service requests; Monitor and operate SAP interfaces (e.g., IDocs, RFCs, APIs, middleware integrations), ensuring stable and reliable data exchange across system landscapes; Analyze and troubleshoot interface errors (e.g., IDoc failures, communication issues, data inconsistencies) and coordinate resolutions with involved systems and integration partners; Actively contribute to knowledge management and maintain solution documentation in the internal knowledge database; Collaborate closely with application product owners to identify and sustainably resolve recurring support issues; Support colleagues and clients across all divisions, both nationally and internationally; Your s kills: Degree in Computer Science, Business Informatics, or a comparable qualification (or equivalent practical experience); First experience in Application Operations, IT Support, or SAP environments through internships or initial professional roles; Basic understanding of SAP CRM, S/4HANA, or ERP systems; Hands-on experience with SAP interface technologies such as IDocs, RFCs, APIs, and middleware integrations; Experience in monitoring and troubleshooting interfaces, including analysis of IDoc errors, communication failures, and data inconsistencies; Experience with ticketing systems and IT service management frameworks (e.g., ITIL) is a plus; Strong communication skills and a customer-oriented approach; Ability to work independently as well as collaboratively in cross-functional teams; Fluent in business English; German is a plus.