Bilingual Patient Care Coordinator (Spanish-English)

Job Title: Bilingual Patient Care Coordinator (Spanish-English)

• Position type : Full-Time
• Work hours: 8:00 AM to 5:00 PM Mountain Daylight Time
• Work days: Monday to Friday
• Salary: $6 - $7 per hour, depending on experience

Workplace: Remote

Preferred Candidate Location: Latin America

We are seeking an experienced, compassionate, and highly organized Bilingual Patient Care Coordinator to join a growing healthcare practice. This role is ideal for someone with a strong background in healthcare administration who enjoys supporting patients throughout their care journey while ensuring smooth day-to-day clinic operations.

As the primary point of contact for many patient interactions, you will play a key role in providing exceptional customer service by managing insurance verification, coordinating patient follow-ups, answering incoming calls, scheduling appointments, and supporting both front-end and back-end administrative workflows. You will work closely with the provider to ensure patients receive timely, accurate, and professional support throughout their healthcare experience.

The ideal candidate has previous experience in a healthcare setting, is comfortable working with electronic medical records, possesses a solid understanding of medical terminology and basic medical coding, and communicates confidently with patients and healthcare professionals. Fluency in English and Spanish, or French , is highly desirable to support the practice's diverse patient population.

As the practice continues to grow, we are looking for someone who is adaptable, tech-savvy, eager to learn new systems, and committed to providing outstanding patient care while maintaining the highest standards of professionalism, accuracy, and HIPAA compliance.

Scope of Work / Responsibilities

Patient Care Coordination

• Coordinate patient appointments and manage provider schedules
• Conduct follow-up calls to patients regarding appointments, care plans, and outstanding requirements
• Respond professionally to patient inquiries through phone and other communication channels
• Provide exceptional patient service while ensuring a positive patient experience
• Coordinate appointment reminders and patient communications

Insurance & Clinical Administrative Support

• Verify patient insurance eligibility and benefits
• Process prior authorization requests
• Assist with medication refill requests
• Maintain accurate patient records and documentation within the EMR
• Apply medical terminology and basic medical coding knowledge to support daily administrative workflows
• Ensure patient information is maintained accurately and confidentially

Administrative & Operational Support

• Utilize the ICANotes EMR system to support daily patient coordination
• Provide front-end and back-end administrative support
• Collaborate with providers and clinical staff to ensure efficient patient care
• Support operational initiatives as the practice continues to grow
• Assist with communication management through email, phone, and messaging platforms

Please note: This role does not involve medical billing, as billing is managed internally by the practice.

Top 3 Priorities

1. Insurance Verification

Accurately verify patient insurance eligibility and benefits while supporting prior authorization workflows.

1. Patient Follow-up

Conduct timely follow-up calls and maintain proactive communication to ensure patients receive the support they need throughout their care journey.

1. Front Desk & Patient Support

Provide professional phone coverage, answer patient inquiries, coordinate appointments, and deliver an exceptional patient experience.

Requirements

Required Skills & Experience

Healthcare Experience

• Previous experience working in a healthcare or medical administrative setting is required
• Experience as a Patient Care Coordinator, Medical Receptionist, Medical Administrative Assistant, Healthcare Virtual Assistant, Medical Office Assistant, or similar role
• Strong understanding of healthcare workflows and patient coordination
• Knowledge of medical terminology and basic medical coding is required

Administrative & Clinical Skills

• Experience with insurance verification and prior authorizations
• Experience handling patient follow-up calls and appointment scheduling
• Comfortable managing medication refill requests and general healthcare administrative tasks
• Excellent phone etiquette and strong patient communication skills
• Strong attention to detail with the ability to manage multiple priorities

Systems & Software Experience

Experience with the following is preferred

• ICANotes EMR
• Ooma phone system
• Viber
• Microsoft Office Suite

Communication & Language Skills

• Excellent verbal and written English communication skills
• Fluency in English and Spanish or French
• Professional, courteous, and patient-focused communication style
• Comfortable communicating with patients, providers, pharmacies, and healthcare staff

Ideal Candidate Profile

We are looking for someone who is

• Experienced in a healthcare environment (not entry-level)
• HIPAA knowledgeable and committed to patient confidentiality
• Tech-savvy and able to learn new software quickly
• Soft-spoken, professional, and compassionate
• Proactive and comfortable working independently
• Organized, reliable, and detail-oriented
• Adaptable to changing priorities in a growing healthcare practice
• A collaborative team player with a positive attitude
• Committed to working full-time (40 hours per week)

Preferred Qualifications

• Previous experience using ICANotes
• Experience supporting practice startups or growing healthcare organizations
• Experience with social media management or content scheduling
• Fluency in Spanish or French
• Healthcare, nursing, or clinical background is an advantage but not required

Basic Requirements

• Must speak and write English clearly and professionally.
• Must have relevant work experience.
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.

Technical Requirements

• Computer: Reliable laptop or desktop computer.
• Internet: Stable high-speed internet connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Working webcam for virtual meetings.
• Workspace: Quiet and professional work environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.