Cluster Customer Service Manager

We are looking for an experienced and people-focused Cluster Customer Service Manager to lead our customer service operations across multiple sites in Hungary. This role plays a key part in ensuring excellent customer experience, supporting commercial activities, and driving operational efficiency. Key Responsibilities Lead and develop the customer service teams across the Hungarian cluster, ensuring efficient day-to-day operations Monitor and continuously improve customer service processes and performance (including KPIs such as OTIF, customer satisfaction, and receivables) Collaborate closely with Sales, Operations, Quality, and Finance to ensure seamless service delivery Oversee order management processes and optimize order book handling to support production efficiency Ensure accurate and compliant invoicing processes and documentation management Track and improve customer satisfaction at cluster level and initiate corrective actions where needed Manage inventory strategies, monitor stock levels, and support working capital targets Support internal and external financial audits and month-end closing activities Drive continuous improvement initiatives and proactively solve operational challenges Quality, Compliance & Governance Act as process owner for relevant management systems and support their continuous development Promote customer requirement awareness and ensure compliance with BRCGS and related standards Participate in risk assessments and support corrective and preventive actions related to customer complaints Your Profile University degree, preferably in a relevant field Proven leadership experience in customer service, sales, or a related function Strong process mindset and systems knowledge Excellent communication and problem-solving skills Strategic thinking with a commercial and cost-conscious approach Good understanding of customer service models and operational processes Ability to work proactively and make independent decisions Fluent English and native-level Hungarian (both written and spoken) Experience in manufacturing or packaging industry is an advantage What We Offer A key leadership role with responsibility across multiple sites Opportunity to shape and improve customer service operations at cluster level Home-office opportunity If you are a proactive leader with a passion for customer excellence and operational performance, we would be happy to hear from you. #LI-DM