About The Role

Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities: - Manage the team to ensure account opening and client static maintenance delivered within SLA - Support client onboarding operation on daily processing including account opening and static data maintenance - Review client documents/instruction and update the information to system as maker and checker - Returned mail handling - Assist in Audit, regulatory review, FATCA and CRS reporting, etc - Promptly response and provide solution on enquiries from Front office/Middle Office/COO office, etc - Support UAT if needed - Brokerage firm experience is a plus - Handle new business requests, work with COO Office to update Operation procedure and policy - Prompt response to Front Office enquiries Requirements: - University degree with minimum 8 years relevant FI experience, preferably with at least 2 years in managerial role - Ability to improve processes, coordinate multiple tasks and strong teamwork spirit - Solid experience and knowledge in system enhancement project and process improvement/re-engineering - Good knowledge and experience in International Tax Regulations (FATCA/CRS) documentation handling and reporting - Excellent attention to detail, good analytical, problem solving and communication skills - Digital mindset and experience in Avaloq would be an advantage - Good command of written and spoken English and Chinese. - Broker firm experience is preferred Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements. We regret only shortlisted candidates will be notified. Location: Two Harbour Square Job: Operations Schedule: Regular Employee Status: