Operations Leader (Mandarin Speaker) - Thailand

Job Purpose

Lead day-to-day operations of MOVA's cashback platform in the Thailand market ; owning merchant/platform partnerships, campaign execution, and cross-functional delivery between tech, marketing, and regional HQ.

Minimum Qualifications

• Education: Bachelor's degree in Business, Management, IT, Engineering, or related field.
• Experience: Min. 3 years in operations, with at least 2 years in a leadership/supervisory role. Digital apps, e-commerce, fintech, or marketplace background strongly preferred.
• Technical foundation (mandatory):
• Working understanding of mobile/web app product cycles (release flow, QA/UAT, bug triage, incident escalation).
• Able to read and interpret data ; dashboards, funnels, transaction/settlement reports; comfortable with SQL basics, Excel/Google Sheets advanced, and BI tools (Metabase, Looker, Power BI).
• Familiar with API-based integrations and partner onboarding at a conceptual level ; able to communicate requirements to engineering without needing translation.
• Understands app KPIs: DAU/MAU, retention, conversion, GMV, take rate, cashback liability.
• Language (mandatory):
• Mandarin — business fluent, spoken and written; required for daily coordination with regional HQ, principals, and Chinese-speaking partners.
• English — business fluent, spoken and written; required for documentation, reporting, and regional stakeholder communication.
• Thai is an advantage.
• Business acumen:
• Understands unit economics of a cashback/commission model ; merchant commission, cashback payout, margin, and burn control.
• Able to build and defend an operational budget, forecast volume, and translate business targets into operational plans.
• Basic grasp of contracts, SLAs, and commercial terms with platform partners.
• Mobility (mandatory): Willing and available to be based in Thailand for a minimum committed term (recommend stating 1-2 years), with valid travel documents and eligibility for a Thai work permit.