Senior Content Designer

What you'll be doing

• Planning, leading and delivering content design activities across public sector delivery teams.
• Creating, editing and improving clear, accessible content across digital and offline service journeys.
• Working closely with user research, service design, product, business analysis, delivery and technical colleagues to understand user needs and iterate content based on evidence.
• Turning complex policy, legal, regulatory and operational information into content users can understand and act on.
• Creating and iterating content patterns, prototypes, guidance, forms, notifications, error messages and service copy where needed.
• Mapping content and service journeys to identify gaps, risks, assumptions and dependencies.
• Engaging confidently with client stakeholders, including operational, policy and delivery colleagues.
• Championing accessibility, inclusion, plain English and evidence-led content decisions within complex public sector programmes.
• Supporting the continued growth of Scott Logic’s User-Centred Design capability by helping develop reusable approaches, patterns and delivery assets that strengthen future projects.

Essential experience

• Strong experience as a Senior Content Designer in multidisciplinary digital or service delivery teams.
• Experience planning and leading content design independently, including shaping proportionate content approaches for complex services.
• Strong understanding of user-centred design, accessibility, plain English, content testing and evidence-led iteration.
• Strong content design skills, including content auditing, journey mapping, prototyping, pair writing and creating clear service content.
• Ability to turn complex policy, process and domain information into clear content, guidance and service copy.
• Ability to work closely with user research, service design, product, business analysis, delivery and technical colleagues.
• Ability to engage confidently with users and stakeholders, including operational, policy and delivery colleagues.
• Clear written and verbal communication, with strong judgement about how to explain content decisions to technical and non-technical audiences.
• Experience working in complex public sector service environments.
• A strong understanding of accessibility, inclusion and designing for diverse user needs.
• Experience working on Discovery and Alpha phases of delivery