Field Calibration Services Supervisor

The Field Calibration Services Supervisor will support and oversee day-to-day operations of permanent onsite and remote calibration teams. This role ensures high-quality calibration service delivery, supports technician development, and helps maintain strong customer relationships. The ideal candidate will have hands-on calibration experience and be comfortable supervising small teams, assisting with technical troubleshooting, and ensuring compliance with accreditation standards. Approximately 20–30% travel is required to support field teams and customers. This role also requires the supervisor to spend approximately 30% of their day performing calibrations, especially during high-demand periods or when covering for technician absences. Key Responsibilities: Team Leadership & Daily Support • Supervise daily tasks of calibration technicians across multiple sites and remote teams. • Assign and track calibration work, monitor turnaround times, and support daily workflow planning. • Provide mentoring and technical guidance to team members, including hands-on calibration assistance when needed. • Assist with onboarding and cross-training to ensure team flexibility across various disciplines (e.g., torque, temperature, pressure, electrical, dimensional). Calibration & Technical Oversight • Support and perform hands-on calibrations in accordance with ISO/IEC 17025 and other relevant standards (ISO9001, AS9100, ANZ540.1). • Review calibration data for completeness and accuracy; ensure proper documentation and traceability. • Coordinate with Quality and Engineering teams to troubleshoot complex calibration issues. • Help maintain calibration equipment and ensure readiness for audits. Operational Excellence • Ensure compliance with safety protocols and company SOPs across all calibration activities. • Monitor performance metrics (e.g., OTD, quality scores, asset throughput) and escalate issues as needed. • Support audit preparation and actively participate in ISO, ANZ, and AS audits. • Participate in and support process improvements, including Kaizen, 5S, and other lean initiatives. Customer Service & Communication • Act as the local point of contact for assigned customer accounts, assisting with service updates and issue resolution. • Help facilitate customer check-ins, support QBRs, and attend onsite visits as needed. • Communicate clearly with customers about service status, scheduling, and technical requirements. Onsite Engagement & Travel • Travel to customer locations (~60–80%) to support calibration activities, provide team oversight, and attend customer meetings. • Participate in pre- and post-onsite planning with team members and customers to ensure smooth execution. Qualifications: • 3–5 years of calibration experience in a lab or field environment, preferably in multiple disciplines. • Experience supervising technicians or leading small teams is highly preferred. • Solid understanding of ISO/IEC 17025 and calibration-related standards (ISO9001, AS9100, ANZ540.1). • Strong communication skills with the ability to work across teams and with customers. • Proficient in calibration software, Microsoft Office, and service management tools (e.g., Gage, FSM, CalWeb, Dynamics). • Ability to travel up to 80%. Preferred Skills: • Certified or formally trained in specific calibration disciplines (e.g., electrical, dimensional, pressure). • Experience leading or participating in 5S or Kaizen events. • Familiarity with metrology concepts and measurement uncertainty. • Experience supporting multi-site operations or large customer accounts. #LI-CS1