About The Role

Position Summary The IT MOS (Manufacturing Operations Systems) Service Delivery Manager (SDM) is responsible for end-to-end ownership of service processes and systems that support Assembly & Test Operations (ATO) manufacturing sites. The role focuses on standardizing and delivering of factory-facing processes and services, ensuring operational stability, and enabling scalable, compliant, and efficient manufacturing services across global sites. Reporting Structure Direct reports to: IT MOS Leadership. Dotted report to: Manufacturing Site Leadership

Key Responsibilities • Own, execute and deliver manufacturing systems service processes and workflows for ATO and MOS environments • Define and document as-is and to-be MOS system (and the corresponding business) processes workflows and controls • Translate manufacturing needs into clear business and system requirements • Drive global standardization of ATO/MOS service processes across sites • Lead change management activities through Change Control Board (CCB) • Support major incident management (MIM) and escalation readiness • Ensure service KPIs, compliance, and audit readiness are maintained Systems & Tools Supported • Manufacturing Systems: MES, Planning & Scheduling System, Quality Control System • Equipment Interface: SECS/GEM (OEE, Recipe, Data Collection etc.) • Reporting Tools: Tableau, Power BI • Oracle Fusion EBR • SysAid Ticketing System and SharePoint

Required Skills & Experience • Strong English proficiency • Strong leadership and execution • Strong understanding of manufacturing and factory operations • Experience supporting manufacturing operations systems environments • Process re-engineering and service design expertise • Ability to operate in high-impact, incident-driven environments • Strong cross-functional communication and stakeholder management skills • Project Management, 8D & Kaizen methodology