Member Connections Specialist

HAPO is now accepting applications for a Member Connection Specialist in Richland, WA. The Member Connection Specialist is responsible for delivering exceptional service by handling general and complex member inquiries, researching account history, resolving account and loan related inquiries, and providing accurate solutions with a focus on first-call resolution. This role requires strong critical thinking and problem-solving skills to independently resolve member concerns while delivering prompt, efficient, and professional service through phone, chat, and video channels.