Senior Manager-Housekeeping Services-General Services

To lead, manage, and continuously enhance all outsourced environmental and support services across SSMC, ensuring delivery of world-class, safe, efficient, and patient-centered operations. The role is accountable for maintaining a five-star healthcare hospitality environment, driving service excellence, regulatory compliance, sustainability, and operational performance aligned with SSMC’s vision.

• Oversee the delivery of all outsourced services, including housekeeping, laundry, portering, customer service, pest control, façade cleaning, travel services, and waste management. • Drive a luxury, five-star hospitality standard across all facilities, ensuring superior cleanliness, presentation, and ambiance. • Develop strong vendor partnerships and ensure effective contract execution aligned with KPIs and SLAs. • Conduct regular inspections and audits to ensure consistent operational excellence. • Ensure compliance with OSH standards and all regulatory requirements (ADOSH, DOH, JCI, EAD). • Lead sustainability initiatives focusing on waste reduction, resource efficiency, and environmentally responsible practices. • Utilize performance data and customer feedback to drive service improvements. • Ensure effective service recovery mechanisms and rapid resolution of operational issues. • Support contract lifecycle management including tendering, evaluation, and mobilization. • Collaborate with internal stakeholders to support patient care and enhance experience. Accountabilities • Accountability for quality, safety, and efficiency of all outsourced environmental and support services. • Accountability for vendor performance, contract compliance, and service delivery outcomes. • Accountability for ensuring regulatory compliance, audit readiness, and accreditation standards. • Accountability for maintaining a premium facility environment aligned with five-star healthcare standards. • Accountability for financial performance, cost control, and value optimization of service contracts. • Accountability for sustainability performance across waste, energy, and resource usage. Role-Specific Job Responsibilities • Lead and monitor all support service contracts ensuring optimal performance and continuous improvement. • Maintain high visibility through daily operational walkthroughs and leadership engagement. • Oversee waste management operations ensuring strict adherence to environmental and infection control requirements. • Drive initiatives to enhance patient, visitors, and staff experience through improved environmental standards. • Ensure vendor workforce is adequately trained in safety, customer service, and hospitality standards. • Implement innovation and best practices to enhance efficiency and service excellence. • Represent the department in audits, inspections, and accreditation processes. • Develop and implement performance dashboards and reporting mechanisms for informed decision-making.

Required: • Bachelor’s Degree in Hospitality Management, Facilities Management, Business Administration, or a related field Desired: • Master’s Degree (MBA or relevant discipline) is preferred Specialist Certifications: Required: • NA Desired: Experience: Minimum 10–15 years of progressive experience in facilities management, hospitality, or environmental services. Proven experience managing contracts, vendors, and multi-service operations in a complex environment. Required: At least 5–7 years in a leadership role managing large-scale outsourced services. Desired: • Experience within healthcare or luxury hospitality environments is highly preferred Additional Requirements: Required: • N.A. Desired: • N.A.