Associate Support Representative

We are looking for an Associate Support Representative! In this role, you will focus on providing best-in-class, omni-channel support. The Associate Support Rep responds to and resolves inbound customer questions and issues primarily through phone, email, and live chat. You will solve technical issues for clients by applying troubleshooting concepts, leveraging internal tools and resources, and following escalation paths. Through case documentation, you will help the organization gain insights on client needs and opportunities to improve client experience. This is an exciting opportunity to join a global organization and support the people who make your favorite films and TV shows.