Telecare Patient Care Administrator

The VITAS Telecare Patient Care Administrator is a professional clinical and customer service manager. Provides direction to the Telecare Supervisors, Registered Nurses, Licensed Practical/Vocational Nurses, and Patient Care Coordinators in a call center environment in order to provide hospice services to patients and families during alternate hours. Responsible for ensuring the hospice care is provided to the ultimate satisfaction of the patient and their families while meeting the expectations of internal customers, referrals sources and other external customers. The Telecare Patient Care Administrator is also responsible for effective communication, the clinical appropriateness of care being provided, the adequacy and quality of patient care services, employee satisfaction, customer satisfaction, and financial management.