Testing Support Coordinator

Serves as the first line support, communication, and triage lead for the OALA Testing Center. This position manages day to day student inquiries, manages the Testing Center email inbox, supports student workers with routine testing questions, coordinates standard testing logistics, and routes issues to the appropriate staff member. They help ensure students and student workers have timely guidance, clear communication, and an organized testing experience, while keeping technology issues, complex accommodation matters, and higher level concerns in the appropriate staff lanes.