Configuration Technician

Responsibilities

• Configure, image, and deploy laptops, desktops, and server systems in accordance with organizational standards
• Install and configure operating systems (Windows, Linux, or others as required)
• Load and verify software applications, patches, and updates
• Perform system imaging using tools such as SCCM, MDT, or similar deployment platforms
• Conduct hardware and software diagnostics to ensure proper functionality prior to deployment
• Maintain accurate records of configurations, asset tags, and system details
• Troubleshoot configuration and imaging issues and escalate when necessary
• Follow detailed work instructions, standard operating procedures, and quality guidelines
• Ensure compliance with cybersecurity and data protection policies
• Assist with inventory management, including receiving, staging, and tracking IT equipment
• Support continuous improvement initiatives to enhance imaging and configuration efficiency