About The Role

Chat and respond to customer emails to solve technical issues they are facing
Create a report of bugs and repetitive queries from customers every day
Sync with the development team to talk about the weekly customer support experience, what things we are lacking, and what needs to be done more for better customer support
Write documents and maintain reports of top queries and missing content for the content writing team
At least 2 years of previous Technical product support experience is required.

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Support Engineer