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Support Engineer

TexAu · Remote, MH, India

Technical Support / HelpdeskEntry LevelRemoteImported listingfull-time3 months ago

About The Role

  • Chat and respond to customer emails to solve technical issues they are facing
  • Create a report of bugs and repetitive queries from customers every day
  • Sync with the development team to talk about the weekly customer support experience, what things we are lacking, and what needs to be done more for better customer support
  • Write documents and maintain reports of top queries and missing content for the content writing team
  • At least 2 years of previous Technical product support experience is required.

Good to have

  • Remote work experience

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