Human Capital & Admin Manager

Responsible for developing, implementing, and managing Human Capital and Administrative functions for the F&B operations within the assigned country or region. Ensures compliance, smooth HR operations, effective workforce planning, and administrative support across restaurants, kitchens, warehouses, and corporate F&B offices.

Requirements

Key Responsibilities

1. Leadership & Team Management

• Lead and supervise all HC & Admin staff across the country/region, ensuring smooth daily operations.
• Conduct periodic staff appraisals, provide coaching, and foster strong communication across all levels.
• Develop and deliver training programs covering food safety, customer service, leadership, and operational skills.

1. HR Planning & Policy Implementation

• Provide inputs into division yearly plans, manpower budgets, and operational requirements.
• Support development, implementation, and periodic review of HC & Admin policies aligned with corporate guidelines.
• Ensure compliance with labour law, food safety HR standards, regulatory requirements, audits, and risk management protocols.

1. Workforce Management

• Consolidate workforce needs for all F&B outlets and departments; prepare annual HR plans.
• Supervise recruitment, onboarding, and induction processes.
• Support manpower planning, scheduling, and talent forecasting across all F&B locations.
• Manage employee relations, grievances, and mediation in coordination with Operations management.

1. Administrative & Compliance Oversight

• Oversee visa processing, work permits, medicals, and residency renewals, ensuring legal compliance.
• Manage time attendance systems and provide accurate payroll inputs.
• Oversee office and outlet administrative functions, including maintenance, facility management, and vendor/service agreements.
• Maintain secure filing, digital archiving, and confidentiality of employee documentation.
• Coordinate with Corporate IT for HR systems, attendance tools, and administrative technologies.

1. Reporting & Communication

• Prepare regular performance reports for HC & Admin and contribute to overall F&B operational reporting.
• Provide inputs on HR policies to Corporate HC & Admin and ensure local adherence.

Additional Duties

• Handle travel arrangements, ticketing, accommodation coordination, and expense management for employees as required.
• Perform any other related duties assigned by the direct supervisor.

Benefits

Qualifications & Experience

• Minimum 5 years of experience in Human Resources, preferably within F&B, hospitality, or service industry.
• Excellent English communication; Arabic preferred in certain regions.
• Strong understanding of local labour laws and F&B regulatory requirements.
• Proficiency in HR systems, scheduling tools, attendance systems, and MS Office.
• Knowledge of F&B manpower planning, food safety training requirements, and high-volume recruitment is an advantage.