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GH
Assistant Housekeeping Manager
Grand Hotel Zermatterhof · Valais / Wallis, Switzerland
About The Role
- -Assist in managing, training, and motivating the housekeeping team to meet and exceed service standards.
- -Conduct regular training sessions on cleaning procedures, safety protocols, and guest service expectations.
- -Monitor team performance and provide feedback to ensure high standards of cleanliness, hygiene, and professionalism.
- -Ensure all guest rooms, public areas, and back-of-house spaces meet the highest standards of cleanliness and presentation.
- -Conduct regular inspections of guest rooms and common areas to ensure compliance with hotel standards.
- -Handle guest complaints related to cleanliness, resolving issues in a timely and professional manner.
- -Assist with ordering, managing, and controlling housekeeping supplies and equipment.
- -Ensure proper stock levels of cleaning materials, linens, and guest amenities.
- -Track and report inventory usage, ensuring no shortages or overstocking occurs.
- -Assist with planning and coordinating housekeeping schedules to optimize staff efficiency.
- -Monitor and manage the daily work schedules for housekeepers and room attendants.
- -Ensure proper maintenance and cleanliness of housekeeping equipment.
- -Ensure that all guest requests related to housekeeping are addressed promptly and professionally.
- -Communication with other departments, including Front Office and Maintenance, to ensure smooth operations.
- -Handle special requests and VIP guest needs to maintain high levels of guest satisfaction.
- -Ensure that all health and safety regulations are adhered to by the housekeeping team.
- -Maintain a clean and safe working environment for all housekeeping staff.
- -Assist with the preparation of reports on housekeeping activities.
- -Handle administrative tasks related to housekeeping operations.
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