Executive - IT Support

About the Role

As an IT Support Executive, this individual will play a crucial role in providing technical assistance and support (hardware and software) to an organization's users.

Responsibilities

• Drive closure of local IT user calls within the specified SLAs.
• Coordinate with contractors/vendors, monitor progress of work, escalate delays and changes to the manager.
• Review/Prepare Daily, Monthly and Quarterly call analysis report, call trend report and
• Hardware failure report.
• Co-ordinate with Manager & Engineers for any process, management changes or technical support changes.
• Coordinate with Procurement team and ensure stock availability for daily operations.
• Act as a reliable point of contact for the Service Desk team for issue escalations & nonstandard service requests.
• Create conducive team-atmosphere by applying required motivation levels
• Plan and execute maintenance schedules.

Skills

• You possess strong problem solving skills with ability to organize and analyze data
• You are confident, creative, proactive in taking initiatives and achieving them
• You are a goal-oriented individual with a strong attention to detail
• Should have basic knowledge of Mac, Linux and Network Installation, configuration and Managing of Windows 7 up to Windows 10 machines.
• Should have excellent Windows Desktops OS troubleshooting skills including hardware troubleshooting skills.
• Installation, configuration & management of Servers, WiFi Router and Network devices.
• Installation and management of mail applications like MS Outlook and Thunderbird.
• Should have hands-on experience with Google Apps (Gmail, Google Docs, etc)
• Monitoring of Servers and Network devices to ensure minimal downtime.
• Inventory management for hardware and software.
• Backups and profile migration for users co-ordination with vendors for timely resolutions on hardware related calls.
• Manage centralized Kaspersky Antivirus server, WSUS , WDS , File & Print services
• Basic knowledge of DHCP , DNS, SCCM and good knowledge of RAID
• Should know how to upgrade firmware and BIOS
• User and security access management using Active Directory Services

Experience and Qualifications

• Graduation in IT is highly preferable.
• Candidate should have good knowledge of IT products.
• You have 3+ years of relevant experience
• Shift Working hours involved , candidates should be comfortable working in shifts.