Client Experience Support - Billing

Client Experience Support – Billing Team Member
Doneverse | Full-Time | Remote | PST Timezone Preferred
Help clients stay on top of their accounts, payments, and billing.
Doneverse is looking for a
Client Experience Support – Billing Team Member
to join our Client Experience Team. In this role, you’ll be a key point of contact for Founders, helping them navigate billing, payments, invoices, account balances, and payment-related concerns.
We’re looking for someone who is
detail-oriented, financially accurate, customer-focused, and confident handling sensitive billing conversations.
What You’ll Do
Respond to billing and account inquiries through
live chat, email, and phone
Process payments and manage invoices, account updates, billing records, and related administrative tasks
Monitor outstanding balances and follow up on overdue payments
Assist with
payment plans, credits, refunds, billing adjustments, and account reactivations
Investigate billing discrepancies and payment concerns, resolving issues or escalating them when needed
Keep clients informed throughout the resolution process
Identify recurring billing issues and payment risks before they become bigger problems
Work with internal teams to improve billing processes and reduce recurring issues
Maintain accurate, confidential client and financial records while following established processes and SLAs
What We’re Looking For
1–2 years of experience
in billing, accounts receivable, accounts administration, customer support, or a related role
Hands-on experience with
invoices, payments, outstanding balances, refunds, credits, or account adjustments
Experience using
CRM, billing, payment processing, or ticketing systems
Strong numerical and analytical skills with exceptional attention to detail
Excellent written and verbal communication skills
Confidence discussing payment requirements, outstanding balances, and billing concerns with clients
Strong problem-solving and discrepancy-investigation skills
Highly organized and able to manage multiple priorities and deadlines
Comfortable working independently in a
remote environment
Strong technical aptitude and ability to quickly learn new systems and platforms
High level of integrity and discretion when handling financial and client information
You’ll Thrive in This Role If You
Naturally spot errors and inconsistencies before they become problems
Can handle difficult billing conversations with professionalism and empathy
Enjoy solving problems rather than simply passing them along
Are comfortable working with numbers, systems, and detailed account information
Take ownership of client concerns from inquiry through resolution
Balance
accuracy, speed, and excellent client service
Tools & Systems
Experience with
CRM and billing platforms, payment systems, ticketing/inbox management tools, Slack, Zoom, and Google Workspace
is highly valuable.
Important Details
Ready to make a real impact?
If you’re someone who combines
financial accuracy, strong client communication, and a proactive problem-solving mindset
, we’d love to hear from you.
Apply now and join Doneverse’s Client Experience Team.