Relationship Manager: Forex

Primary Purpose
The role is responsible for retaining and growing a portfolio of high-value foreign exchange clients by delivering specialist foreign exchange solutions, exceptional client service, and strategic financial guidance. The role focuses on driving non-interest revenue growth through the acquisition of new-to-bank forex customers, deepening existing client relationships, and identifying opportunities to cross-sell the Bank's products and services aligned to clients' business and banking needs.
Minimum Requirements

Qualifications

National Diploma – Finance/Certificate in Banking
RE5
Experience
3 - 5 years previous experience in same or similar role within the financial services industry.
Competencies
Ability to develop and execute sales strategies to achieve revenue, retain clients and portfolio growth targets
In-depth understanding of foreign exchange products, international payments, foreign currency accounts, FX market, Treasury and cross-border banking solutions
Building, managing, and retaining high-value client relationships
Understanding of financial statements, compliance, cash flow, business operations, and industry dynamics
New client acquisition, pipeline management, and opportunity identification.
Knowledge of Exchange Control Regulations, SARB requirements, FICA, AML, sanctions screening, and applicable banking legislation.
Ability to analyse portfolio performance, revenue trends, client activity, and sales performance
Ability to assess client requirements and structure suitable forex solutions
Ability to identify, mitigate, and escalate risks appropriately
Ability to identify, mitigate, and escalate risks appropriately
Understanding of credit principles and risk considerations
Ability to leverage technology to improve client experience and operational efficiency
Negotiation and deal structuring skills
Leadership, coaching and mentoring capability

Key Responsibilities

Achieve NIR targets
Grow wallet share and FX turnover and revenue
Drive cross-sell opportunities to grow portfolio revenue
Acquire new to bank foreign exchange clients and other revenue streams
Retain and grow customer portfolio
Collaborate effectively with internal and external stakeholders
Network externally to identify new business opportunities and secure lead flow
Ensure the receipt and capturing of customer information accurately during the account origination process
Ensure client onboarding is aligned to internal processes i.e. compliance, credit, internal stakeholder engagement etc.
Ensure accurate capturing, updates and amendments of customer information
Perform KYC verification throughout customer lifecycle
Assist with SARB related matters and manage applications
Follow up with all parties to ensure that queries are resolved
Maintain CRM updates
Prepare required reports
Track and report on pipeline performance and portfolio growth
This position is advertised in line with our commitment to Employment Equity.