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Workforce Manager – Forecasting and Real-Time Monitoring
Fiserv · Hagerstown, Maryland, United States of America
About The Role
We are recruiting a Workforce Manager – Forecasting and Real-Time Monitoring to support contact centre performance by developing forecasts and real-time monitoring insights. Key responsibilities include analysing workload trends and partnering with operations teams. Ideal candidates will have experience in workforce management and contact centre operations.
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