Shift Lead

DescriptionJob Title: Shift Lead
Reports to: General Manager
Classification: Full-time, hourly
Wage: $19.48 per hour + tips

What's the job?

Shift Leads are highly-skilled team members who know the ins and outs of their cafe. They act as the go-to person when the Assistant Cafe LeadACL and GM are not available, and ensure quality standards are being met across the team. Shift Leads operate with curiosity and lead by example. They run shifts, can work in any position, and ensure the next day is set up for success.

Shift Leads demonstrate a complete understanding of G&B and GGET values and standards, as outlined in the Company’s training documents. They are accountable for maintaining a positive work environment and ensuring fair and consistent treatment of all staff.

Key Responsibilities

Run effective and efficient shifts

Run breaks
Manage shift deployment
Ensure task list accountability

Operate with expertise in every position

Open and close the cafe
De-escalate conflict with guests as needed
Operate with high technical skill and hospitality expertise
Complete basic troubleshooting on equipment

Act as a bearer of quality standards for the team

Perform regular QC for both food and beverages
Support in training team members through coaching and shadow shifts
Maintain cleanliness and safety standards in the cafe

Manage cafe opens and closes with owner expertise

Record waste logs
Record transfer logs
Validate deliveries
Support General Manager and Assistant Cafe Leader in end of period duties

Other Job Duties

Be kind, engaging, and knowledgeable about our offerings and about coffee generally
Hold staff accountable for quality control of product, recipes, equipment operation and maintenance
Proactively pass on CS knowledge to new staff
Coach and empower team members to take ownership of each customer’s experience
Coach other team members in time management, task completion, and intentional operation
Be positive and honest
Display excellent hospitality to all customers and coworkers
Hustle, serve guests with magical speed
Display confidence and seek to constantly improve your skills in all aspects of daily coffeebar operations, including but not limited to:

• Customer service

• Coffee brewing and espresso extraction

• Drink finishing

• Serving food

• Dishwashing and general cleaning

Stay up-to-date with all menu offerings
Take pride in the condition of your workspace

QualificationsRequired Skills, Knowledge, and Abilities

Understand and implement our mission, vision and values
Apply “owner eyes” to all aspects of the shop
Demonstrate mastery of feedback and shop processes
Demonstrate a keen eye for detail and the bar skills necessary to lead coffee service
Demonstrate the ability to improve the work -- and the experience -- of the employees around you
Manage up, bringing not only problems but also potential solutions, to your manager
Share our absolute passion for coffee, food, and hospitality
Open and/or close the coffeebar, and posses overall schedule flexibility
Excellent time management and delegation skills
Function well in a fast-paced and, at times, stressful environment

Experiential Qualifications

Previous success working on a G&B/GGET team of highly-comparable experience from an outside company
Experience working with diverse teams

Physical Requirements, with or without a reasonable accommodation

Ability to move about the cafe space frequently throughout shift
Ability to operate job related tools, such as espresso machines and coffee brewers
Ability to communicate effectively with coworkers and customers
Ability to frequently move prep items in bins weighing up to 40lbs
Exposure to kitchen environment with hot surfaces

Some Reasons You Might Like Working Here

We offer competitive wages
We offer company-sponsored medical benefits through Kaiser Permanente for both yourself and your dependants
Additional vision and dental benefits
We offer a 401k plan with company matching funds
Free drinks, one free bag of coffee per week, and discounts on all food and merch
We are a growing company rooted in the LA area
We have a proven track record of promoting from within
We are a team full of passionate people who love what we do