Shift Lead

DescriptionJob Title: Shift Lead

Reports to: General Manager

Classification: Full-time, hourly pay

Starting wage: $19.48/hour + tips

What's the job?

Shift Leads are highly-skilled team members who know the ins and outs of their cafe. They act as the go-to person when the ACL and GM are not available, and ensure quality standards are being met across the team. Shift Leads operate with curiosity and lead by example. They run shifts, can work in any position, and ensure the next day is set up for success.

Shift Leads demonstrate a complete understanding of G&B and GGET values and standards, as outlined in the Company’s training documents. They are accountable for maintaining a positive work environment and ensuring fair and consistent treatment of all staff.

Key Responsibilities

Run effective and efficient shifts

Run breaks
Manage shift deployment
Ensure task list accountability

Operate at a Level 2 expertise in every position

Open and close the cafe
De-escalate conflict with guests as needed
Operate with high technical skill and hospitality expertise
Complete basic troubleshooting on equipment

Act as a bearer of quality standards for the team

Perform regular QC for both food and beverages

Support in training team members through coaching and shadow shifts
Maintain cleanliness and safety standards in the cafe

Manage cafe opens and closes with owner expertise

Record waste logs
Record transfer logs
Manage cash handling and tips
Validate deliveries
Support General Manager and Assistant Cafe Leader in end of period duties

Other Job Duties

Be kind, engaging, and knowledgeable about our offerings and about coffee generally
Hold staff accountable for quality control of product, recipes, equipment operation and maintenance
Proactively pass on CS knowledge to new staff
Coach and empower team members to take ownership of each customer’s experience
Coach other team members in time management, task completion, and intentional operation
Be positive and honest
Display excellent hospitality to all customers and coworkers
Hustle, serve guests with magical speed
Display confidence and seek to constantly improve your skills in all aspects of daily coffeebar operations, including but not limited to:

Customer service
Coffee brewing and espresso extraction
Drink finishing
Serving food
Dishwashing and general cleaning

Handle cash and card transactions, ensuring accurate keeping of your till
Stay up-to-date with all menu offerings
Take pride in the condition of your workspace

QualificationsRequired Skills, Knowledge, and Abilities

Understand and implement our mission, vision and values