Assistant Cafe Leader

DescriptionJob Title: Assistant Cafe Leader

Reports to: General Manager

Classification: Full-time, hourly

Wage: $21-23/hour + tips + incentive bonus

What's the job?

Assistant Cafe Leaders (ACLs) are managers in training. They operate as the go-to person when the General Manager is not available and anticipate the needs of their team and cafe. The ACL collaborates with their manager to improve the cafe’s P&L statement through day-to-day operational support. They are cross-trained in the front and back of the house, while able to maintain quality standards across every position. ACLs facilitate their team’s training progress and ensure a commitment to G&B and GGET values and standards.

ACLs are accountable for maintaining a positive work environment and ensuring fair and consistent treatment of all staff.

Key Responsibilities

Execute onboarding and development for the cafe team

Support GM with interviewing and onboarding of new hires

• Host palette development activities

• Disseminate new coffee updates to the team

• Validate level-progress

Act with owner-eyes in the cafe to solve problems before they occur

Surface problems to the manager with a solutions mindset

• Efficiently run shifts, assigning positions and tasks to meet the day’s goals and running breaks at the appropriate time

• Suggest improvements or ways to refine processes, creating tools when necessary

• Review the P&L with the GM and take action for improvement

• Troubleshoot and perform preventative maintenance in the cafe Instill accountability in team members

• Perform regular QC for both food and beverages

• Deliver and pull feedback regularly with your team

• Coach Shift Lead and team members in time management, task completion, and intentional operation

• Send people home when appropriate

Ensure the cafe is properly stocked

Support GM in end of period duties

• Place orders (paper goods, Vesta, coffee, pastry) effectively

Other Job Duties

Be kind, engaging, and knowledgeable about our offerings and about coffee generally
Be positive and honest
Display excellent hospitality to all customers and coworkers
Hustle, serve guests with magical speed
Display confidence and seek to constantly improve your skills in all aspects of daily coffeebar operations, including but not limited to:

• Customer service

• Coffee brewing and espresso extraction

• Drink finishing

• Serving food

• Dishwashing and general cleaning

Handle cash and card transactions, ensuring accurate keeping of your till
Hold keys for the shop, open/close the store
Demonstrate proficiency in all roles of the shop, front and back of house
Replenish inventory or make proper substitutions for pars
Proactively pass on CS knowledge to new staff
Coach and empower team members to take ownership of each customer’s experience
De-escalate high-intensity customer interactions
Check your Slack communications at the start and end of every shift and interface as necessary with other teams/locations
Act on behalf of the GM when no other leadership is present

QualificationsRequired Skills, Knowledge, and Abilities

Understand and implement our mission, vision and values
Apply “owner eyes” to all aspects of the shop
Demonstrate mastery of formal staff training, feedback, and shop processes
Demonstrate a keen eye for detail and the bar skills necessary to lead coffee service
Demonstrate the ability to improve the work -- and the experience -- of the employees around you
Manage up, bringing not only problems but also potential solutions, to your manager
Share our absolute passion for coffee, food, and hospitality
Open and/or close the coffeebar, and posses overall schedule flexibility
Excellent time management and delegation skills
Function well in a fast-paced and, at times, stressful environment

Experiential Qualifications

Previous success working on a G&B/GGET team of highly-comparable experience from an outside company
Experience working with diverse teams

Physical Requirements, with or without a reasonable accommodation

Ability to move about the cafe space frequently throughout shift
Ability to operate job related tools, such as espresso machines and coffee brewers
Ability to communicate effectively with coworkers and customers
Ability to frequently move prep items in bins weighing up to 40lbs
Exposure to kitchen environment with hot surfaces

Some Reasons You Might Like Working Here

We offer competitive salaries and (for this position) structured incentive compensation
We offer company-sponsored medical benefits through Kaiser Permanente for both yourself and your dependants
Additional vision and dental benefits
We offer a 401k plan with company matching funds
Free drinks, one free bag of coffee per week, and discounts on all food and merch
We are a growing company rooted in the LA area <