Service Mgr-Stanby Power (PWR GEN - 213) (3878)

DescriptionScope of Work:

Oversee the day to day scheduling and management of the branch, labor and personnel, including the Generator Technicians and Preventative Maintenance staff. Prioritize workflow and maintain a clean and safe environment. Build and maintain customer relationships in region.

Primary Job Responsibilities:

Oversee the day-to-day scheduling of all Labor and PM work in department
Manage all standby service tech personnel, and preventative maintenance personnel
Answer and resolve all customer and/or vendor calls and involve upper management when required
Coordinate with sales team to execute customer requirements and needs
Review closed service jobs prior to billing the customer
Determine training needs of current staff and inform branch manager of needs
Recognize staffing needs, recruit, and develop team members with branch manager’s support
Develop strong relationships with external customers and vendors and internal personnel
Perform other duties as assigned by manager

QualificationsMinimum Qualifications:

Must have a minimum of 5 year(s) previous experience managing in the service industry
G.E.D. or High School Diploma
Knowledge of diesel/ gaseous engines and generators/ automatic transfer switches preferred but not mandatory

Requirements: Knowledge, Skills, and Abilities (KSA’s)

Must have the ability to effectively supervise, motivate, and evaluate others
Must be able to follow written and verbal instructions
Ability to manage multiple projects, deadlines, and priorities
Proficient in Microsoft Office programs (Excel, Outlook, Word)
Must have organizational skills
Display strong communication skills, written and verbal
Proven experience in customer focus and relationship-building
Basic knowledge of Mechanical/Electrical systems
Display problem solving skills and be able to recommend resolution
Must be able to respond to and diffuse highly stressful/emotional situations with customers
Must promote and maintain a clean, neat, and safe work environment
Must protect the company assets and interests
Must have the ability to work flexible hours and days

Working Conditions:

Typical hours of work Monday -Friday; 7:30 a.m. to 4:30 p.m.
Weekend hours/after normal hours as necessary
Indoor / Outdoor work
Must be available after hours to dispatch technicians for emergency callouts
Some temporary adjustments to starting and quitting time as workload requires

WPI is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of sex, age, race, color, religion, physical or mental disability, creed, national origin, veteran status, sexual orientation, genetic information, gender identity, or gender expression in the programs or activities which it operates.

En Espanol
WPI es una institució n EEO/AA (igualdad de oportunidad/acció n afirmativa) y no discrimina en base al sexo, edad, raza, color, religión, discapacidad física o mental, credo, origen nacional, estatus veterano, orientació n sexual, infomació n genética, identidad de género, o expresió n de género en los programas o actividades los cuales opera.