About The Role

DescriptionWhy Join CEENTA?
CEENTA is the premier eye, ear, nose, and throat group in the Carolinas. Join a collaborative, mission-driven organization dedicated to exceptional patient care.
As an IT Desktop Technician, you will provide front-line technical support for clinical and administrative teams and help maintain critical systems including EPIC EHR.

What You Will Do

You'll provide hands-on technical support and troubleshooting services to maintain the performance and reliability of desktop systems and end-user technology across the organization.

Serve as the first point of contact for IT support requests via phone, remote tools, and in-person assistance

Troubleshoot and resolve hardware, software, printer, mobile device, and connectivity issues

Support EPIC EHR users by addressing access, performance, and workflow-related concerns

Install, configure, and maintain desktop operating systems and standard productivity applications

Deploy, image, and configure computers and other end-user devices

Maintain accurate documentation of support activities and issue resolutions within the ticketing system

Collaborate with other IT teams to escalate and resolve complex technical issues

Assist with employee onboarding and offboarding, including device setup and account provisioning

Ensure compliance with HIPAA requirements, security policies, and organizational IT standards

Deliver professional, customer-focused support to clinicians, staff, and business users

A Typical Day

Respond to support requests, troubleshoot technical issues, deploy devices, support users, and work with IT colleagues to maintain a secure and reliable technology environment.