Process Documentation Specialist

DescriptionPosition Summary

The Process Documentation Specialist is responsible for building and maintaining a scalable, centralized source of truth for company policies, procedures, SOPs, and key operational documentation.

This role partners with department leaders to standardize documentation, improve access to organizational knowledge, support accreditation-readiness activities, and communicate important process and policy updates across the company. The position will also lead implementation of Masset, or a comparable AI-enabled documentation platform, to make company knowledge easier to find, use, and maintain.

Essential Duties and Responsibilities
Process Documentation & Knowledge Management

Develop and maintain a centralized company intranet or SharePoint-based resource center for policies, procedures, SOPs, templates, and operational reference materials.
Partner with cross-functional leaders to collect, organize, format, and publish documentation using consistent standards and templates.
Establish practical documentation governance, including ownership, version control, review cycles, approval workflows, and archival processes.
Drive departmental adoption of documentation standards and workflows; help leaders translate informal or tribal knowledge into usable, sustainable processes.
Identify documentation gaps, outdated content, duplicate materials, and process inconsistencies; coordinate updates with accountable teams.
Monitor content usage, feedback, and documentation quality to continuously improve the company’s knowledge-management practices.

Technology & Platform Implementation

Lead implementation and adoption of Masset or another AI documentation tool, including content preparation, configuration support, user enablement, and ongoing maintenance.

Accreditation Documentation

Own tracking, organization, and maintenance of required accreditation documentation in partnership with relevant operational and clinical stakeholders.

Change Management & Communication

Launch and manage the monthly Change Management newsletter, communicating material process, policy, and operational changes across departments.
Create clear, accessible communications that help employees understand what changed, why it matters, and where to find the current process.

QualificationsRequired Qualifications

3+ years of experience in process documentation, knowledge management, project coordination, operations, quality, compliance, or a related role.
Demonstrated experience creating, organizing, and maintaining policies, procedures, SOPs, and internal resource libraries.
Experience building or administering SharePoint, an intranet, or a comparable knowledge-management platform.
Strong writing and editing skills, with the ability to convert complex processes into clear, user-friendly documentation.
Excellent organization and project-management skills, including the ability to manage multiple workstreams, deadlines, and stakeholders.
Strong change-management and interpersonal skills; comfortable working with department heads to secure alignment and adoption.
High attention to detail, sound judgment, and a proactive approach to identifying and resolving documentation gaps.
Proficiency with Microsoft 365 tools, including SharePoint, Teams, Word, Excel, and PowerPoint.

Preferred Qualifications

Familiarity with AI-enabled documentation, enterprise search, knowledgebase, or workflow tools is strongly preferred.
Experience supporting healthcare operations, accreditation, compliance, clinical documentation, or regulated environments is preferred.

Physical and Work Requirements
This is a remote position requiring prolonged periods of computer-based work, virtual meetings, document review, written communication, and use of Microsoft 365 and other documentation platforms.

Employment Details (Role-Specific)

Pay Rate / Salary Range: $28.00 - $32.00 Hourly

Job Type: Part-time to Full-time

Schedule: Standard Business Hours / As scheduled based operational needs

Work Location: Remote

Equal Opportunity Employer
Persante Health Care is an Equal Opportunity Employer committed to building a diverse and inclusive workforce. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status.