Patient Care Coordinator - Scheduling

DescriptionPosition Summary

The Patient Care Coordinator supports high-quality patient care by serving as a liaison between patients, physician practices, hospitals, support services, and payors. This role is responsible for coordinating sleep study scheduling, documentation, and communication to ensure accurate workflows, regulatory compliance, and a positive patient experience.

Essential Duties and Responsibilities

Patient Coordination and Scheduling

Receive and enter sleep study orders into designated systems, ensuring medical necessity aligns with documented symptoms and physician orders
Schedule patients for sleep studies in a timely manner and in accordance with company policy
Obtain and verify demographic and medical information during the scheduling process
Inform, educate, and respond to patient and physician questions regarding the sleep study process

Communication and Documentation

Communicate information received from patients, physician offices, and hospitals to appropriate internal teams
Review and verify source materials to ensure accuracy and completeness in accordance with Medicare and payer standards
Follow up to correct or complete missing or inaccurate information as needed

Compliance and Operational Support

Perform duties in compliance with HIPAA guidelines and company policies
Support cross-training initiatives, including coverage of other Patient Care Coordinator functions such as Medical Records, as assigned
Perform additional operational tasks to support departmental workflows as needed

QualificationsRequired Qualifications

Minimum of 2–4 years of experience in a customer service role
Prior experience in a healthcare setting or healthcare-related organization required
Strong organizational skills and attention to detail
Ability to work effectively in a fast-paced environment
Effective verbal and written communication skills

Preferred Qualifications

Experience supporting sleep medicine or diagnostic services
Bilingual (Spanish) proficiency

Physical and Work Requirements
Ability to sit for extended periods and perform repetitive computer-based tasks. Ability to communicate effectively by phone and electronic systems. Ability to work standard business hours in an in-person office environment.

Employment Details (Role-Specific)

Pay Rate / Salary Range: $17.00-$22.00 per hour

Job Type: Full-time

Schedule Standard Business Hours / As scheduled based operational needs

Work Location: Remote - CST, MST, or PST time zone preferred.

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Equal Opportunity Employer
Persante Health Care is an Equal Opportunity Employer committed to building a diverse and inclusive workforce. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status.