MKE - Customer Concierge Representative

DescriptionRenewal by Andersen, your premier window and door replacement company, is united by the common goal of making a difference in the lives of our homeowners, our colleagues, our families, and in the communities, we serve.

The Customer Concierge role will focus on providing excellent customer service to Renewal by Andersen homeowners while aiding them along their home improvement journey. They are the point of contact for homeowners regarding their window/door installation and will facilitate the project along.

KEY RESPONSIBILITIES:

Assist current customers with issues related to their window replacement projects
Work closely with the production team to ensure each customer has their project installed to their liking
Schedule product installations
Ensure customers have a positive experience buying their new windows and doors
Build concrete relationships with homeowners
Input project information to database
Update customer files

KNOWLEDGE, SKILLS, AND EXPERIENCE:

2+ years Customer Service experience
Excellent interpersonal skills
Data entry skills
Strong competence in Microsoft Office
High attention to detail
Ability to organize simultaneous tasks

QualificationsBENEFITS:

Full medical, dental, life and disability insurance plans
Company matched 401K
Generous paid vacation and holidays
Paid training
Bonus program
The newest technology such as laptops, smart phones and tablets that will help you reach your earning goals easier