Client Access Specialist

DescriptionJob Summary

Reporting to the Access Coordinator, the Client Access Specialist is a client-facing role responsible for delivering a professional, welcoming experience for all clients and visitors. As a first point of contact, this role supports front-end operations by ensuring clients feel welcomed, respected, and supported through efficient client onboarding, secure handling of patient records and PHI, and compassionate, client-centered service consistent with Josselyn’s mission and values.

Part-Time Schedule

This is a part-time position on Tuesdays, Wednesdays, and Thursdays 10 AM - 6 PM

Compensation

$18 - $18.87/hr

Essential Responsibilities and Metrics

Greet and check in clients and visitors in accordance with established front desk and client access procedures.

Adhere to established check-in and onboarding procedures to support a positive client experience while maintaining accurate and compliant records and adhering to HIPAA and organizational privacy standards

Assist clients with co-payment and invoice payments for services in a courteous and professional manner, following established billing and cash-handling procedures

Answer and route telephone calls in a prompt, professional, and accurate manner, supporting a positive client experience and meeting established performance metrics for responsiveness and accuracy

Accurately scan, upload, and maintain client onboarding documentation within the electronic medical record (EMR) system

Maintain a clean, organized, and welcoming waiting area, including sanitization of workstations

Collaborate effectively with clinical, billing, and administrative team members to ensure coordinated care, accurate information exchange, and a seamless client experience

Process incoming and outgoing mail efficiently and accurately, following established procedures

Complete assigned projects and administrative tasks within established deadlines

Qualifications

High school diploma or equivalent required; 2-4 years of relevant experience may be considered instead of education

Experience in a patient-facing, receptionist, or customer service role, ideally in a healthcare setting, preferred.

Experience supporting front-desk operations, including check-in, telephone management, documentation, and payment processing

Experience handling confidential information with discretion and professionalism

Presents a consistently professional appearance, demeanor, and behavior that supports a welcoming, respectful patient experience that aligns with Josselyn standards.

Demonstrates proficiency with electronic medical record (EMR) systems and maintains the confidentiality of patient information in compliance with HIPAA and organizational policies

Strong written and verbal communication skills, including the ability to actively listen, provide clear explanations, and communicate professionally with clients, families, and staff

Bilingual in English and Spanish preferred

Proficiency in Microsoft Office 365 applications (Word, Excel, Outlook, Teams) and Zoom

Effective time-management and organizational skills, with the ability to prioritize tasks, manage multiple responsibilities, and ensure timely patient support while maintaining smooth front-end operations