Receptionist

DescriptionJob Summary

In the role of Receptionist, you play a vital role in welcoming patients to the practice and ensuring their professional and courteous treatment. The job entails you to work independently and as part of a team to check in / check out patients, review patient charts for necessary information and signatures, schedule appointments, collect patient payments, and perform additional administrative tasks. Individuals in this role should possess a friendly and professional demeanor, great communication skills, and be able to maintain a sense of calm in a busy environment.

Job Responsibilities

Patient Check-In/Check-out

Checks patients in, greeting everyone in a pleasant and professional manner.
Tracks patients in the reception area and communicate with them, as needed.
Evaluates chart data to verify all information has been received, completed, and signatures obtained.
Scans patients insurance card.
Ensures that proper authorization or referral is collected from the patient.
Assists patients in obtaining authorization or referrals that have not been received by the practice.
Enters all new patient demographic information into the computer, and takes photo.
Collects and inputs co-pays, refraction fees and any other known, non-covered or outstanding charges, when appropriate.
Maintains the cash drawer; responsible for payments received at the front desk.
Complete opening and closing procedures each day for the front desk.

Administrative

Places telephone calls to no-show appointments; reschedules as needed.
Places telephone calls to patients on the waitlist to setup appointments
Calls unconfirmed and overdue appointments
Manages provider recalls
Provides back-up support on telephones
Sends/manages tasks in the EHR system
Monitors automated message handling system

Inspects reception room for neatness.
Maintains adherence to company policies
Performs other duties as required

QualificationsExperience and Education

High school diploma or equivalent
Two years minimum experience working in a medical setting is preferred
Passion for providing outstanding patient healthcare experience

Essential Skills and Abilities

Ability to work effectively as part of a supportive and collaborative team
Proficient in managing multiple tasks simultaneously
Demonstrates empathy and attentiveness to each patient's individual needs and concerns
Excellent skills in documenting information and clear communication
Familiarity with electronic health records and practice management systems is preferred
Strong organizational and administrative abilities
Exceptional time management and record-keeping skills
Treats patients and co-workers with respect and professionalism

Physical Requirements

Ability to use technology such as the telephone, computer, and other related instruments or devices.
Good vision and hearing are essential for accurately processing information and communicating with patients.
Ability to stand and walk during work shifts.
Ability to lift up to 25 pounds when handling paperwork, supplies, or assisting patients.

About Dakota Eye Institute

Dakota Eye Institute is a leading multi-specialty practice comprised of board-certified ophthalmologists, optometrists, and dedicated professional staff. We offer a comprehensive range of services, including eye and vision exams, cataract surgery, infant eye care, and much more. We are dedicated to providing an unprecedented level of care and responsive service to our patients.

To our staff, we are committed to providing an excellent work environment, opportunities for self-development and growth, and recognition for hard work and commitment to Dakota Eye Institute.

Our Benefits

Dakota Eye Institute offers a generous benefits package, including:

401(k) Retirement with an employer contribution
Medical and Dental Insurance
Employer contribution to a Health Savings Account
Vision Benefits
Wellness Benefits
Paid Time Away Benefits
And more!

Apply at <www.dakotaeye.com/jobs>