Scheduler

Scheduler-GI

Title:

Medical Scheduler

Location:

In-Office – Raleigh, NC

Department:

Raleigh Medical Group, P.A.

Shift:

Monday - Friday 7:30AM – 4:00PM

Scheduler
Raleigh, NC | In-Office

Help create a positive patient experience from the very first phone call.

Raleigh Medical Group. PA is seeking a Scheduler to join our growing team. As the first point of contact for many patients, the Scheduler plays a vital role in delivering exceptional customer service, coordinating appointments, and ensuring accurate patient information is maintained.

If you enjoy helping people, thrive in a fast-paced environment, and have experience in a medical office setting, this is an excellent opportunity to support quality patient care and clinic operations.

Key Responsibilities

Answer incoming telephone calls promptly, professionally, and courteously
Schedule, reschedule, and cancel patient appointments according to provider schedules and practice guidelines
Return patient calls and respond to inquiries in a timely manner
Enter and update patient demographic and insurance information accurately
Verify insurance eligibility using approved verification systems
Process patient requests received through the patient portal, website, and other communication channels
Route new patient appointment requests to the appropriate provider through the electronic health record (EHR)
Forward prescription refill requests to the appropriate clinical staff through the EHR
Coordinate patient appointments affected by provider schedule changes
Maintain patient confidentiality and comply with HIPAA requirements
Collaborate with providers, nurses, and support staff to promote a patient-centered care experience
Participate in departmental meetings, training programs, and customer service initiatives
Follow Raleigh Medical Group policies, procedures, and compliance requirements
Perform other duties as assigned

Qualifications Required:

High school diploma or equivalent
Minimum of two (2) years of medical scheduling experience
Minimum of two (2) years of experience using Athena EHR
Knowledge of medical terminology
Strong customer service and communication skills
Ability to multitask and manage competing priorities in a fast-paced environment
Strong attention to detail and organizational skills

Qualifications Preferred:

Bilingual (English/Spanish) preferred
Previous medical scheduling experience

Why Join Raleigh Medical Group?

Established, physician-led private practice
Supportive and collaborative team environment
Opportunity to make a meaningful impact on the patient experience

We Offer Our Valued Employees

Group Health, Dental, and Vision coverage

FSA and HSA options

Generous Paid Time Off (PTO)

401(k) Retirement Plan with employer matching

Company-paid Life, Short-Term and Long-Term Disability

Competitive pay

EEO Statement:

Raleigh Medical Group, PA is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin, or any other characteristic protected under applicable federal, state, or local law.