Office Administrator

DescriptionJob Duties

Serve as the primary administrative support for the Collision Center and assist with the daily coordination of office operations.
Greet customers, answer phones, respond to inquiries, and provide professional and courteous customer service.
Schedule appointments, coordinate customer drop-offs and vehicle pickups, and communicate scheduling changes.
Open, maintain, and update customer repair orders and ensure information is complete and accurate.
Assist with insurance claims, including gathering required information, communicating with insurance companies, and maintaining claim documentation.
Process invoices, payments, receipts, and other administrative paperwork accurately and timely.
Coordinate communication between customers, technicians, estimators, insurance companies, and management.
Maintain accurate customer and vehicle records and ensure required documentation is properly filed.
Assist with rental vehicle coordination and other customer transportation needs.
Follow up with customers regarding repair status, completion dates, payments, and vehicle pickup.
Assist with title, registration, warranty, and other documentation as needed.
Monitor repair orders and administrative tasks to help ensure vehicles move through the repair process efficiently.
Maintain a clean, organized, and professional front office and customer waiting area.
Protect customer confidentiality and handle sensitive information appropriately.
Follow all company policies, procedures, and safety requirements.
Perform other administrative duties as assigned.

QualificationsQualifications

High school diploma or equivalent required.
Previous administrative, office, customer service, automotive, dealership, or collision center experience preferred.
Excellent customer service and communication skills.
Strong attention to detail and accuracy.
Ability to effectively communicate with customers, insurance companies, employees, and vendors.
Strong organizational and time-management skills with the ability to manage multiple priorities.
Proficiency with Microsoft Office and the ability to learn company-specific software and systems.
Ability to maintain accurate records and handle confidential information.
Professional appearance and demeanor.
Ability to work effectively in a fast-paced environment.
Strong problem-solving skills and the ability to follow through on customer and administrative issues.
Ability to work independently while also functioning effectively as part of a team.
Automotive or collision repair industry knowledge is a plus, but not required.