New Accounts Specialist

Description
General Summary

Reviews, maintains, and updates new client accounts. Reviews, enters, and submits transfer in requests. Answers calls that pertain to establishment of new accounts, incoming funds or investments, and fees. Performs routine follow-up.

Essential Job Functions

Processes new accounts.
Reviews and enters transfer requests into CNBSoft.
Submits transfer requests to other custodians and performs follow-up to ensure funds are transferred.
Answers incoming customer calls and addresses questions.
Assists with transfer in processing as needed.
Completes other duties as assigned.

*These tasks do not meet the Americans With Disabilities Act definition of essential job functions and are usually less than 5% of time spent. However, these tasks still constitute important performance aspects of the job.

Knowledge, Skills, and Abilities

Excellent communication skills.
Excellent administrative skills including planning, proofreading, and checking work.
Excellent data entry skills.
Ability to type, file, answer the phone, and use a ten-key.
Knowledge of word processing and spreadsheet software.
Knowledge of basic mathematics including fractions, decimals, and percentages.
Ability to read and write.
General knowledge of IRS rules regarding IRAs.

Education and Experience

One to two years at a college or technical school. One to three years of customer service

experience preferred.

Physical Requirements

PHYSICAL REQUIREMENTS

0-24%

25-49%

50-74%

75-100%

Seeing:

Must be able to read

reports and use computer.

X

Hearing:

Must be able to hear

well enough to communicate

with co-workers.

X

Standing/Walking:

X

Climbing/Stooping/Kneeling:

X

Lifting/Pulling/Pushing:

X

Fingering/Grasping/Feeling:
Must be able to write, type,
and use phone system.