About The Role

DescriptionSpecific Responsibilities

Serve as a primary coordinator between the sales team, clients, Creative Services, and other internal departments to ensure efficient workflow and outstanding customer service.
Prepare work tickets, advertising copy, and basic ad design recommendations as needed for print, digital, preprint, and national advertising orders.
Enter advertising orders accurately into the advertising management system.
Coordinate the flow of advertising materials and artwork to Creative Services for production.
Assist with sales support activities, including prospecting and sales calls as requested by the sales team.
Cross-train with team members to maintain service levels and department efficiency.
Ensure daily production deadlines are met while coordinating advertising copy and related materials.
Review, verify, and approve ad proofs as needed to meet workflow requirements.
Process cooperative advertising billing requests as directed by sales representatives, management, or clients.
Utilize customer and manufacturer websites to obtain advertising copy, images, and supporting materials.
Organize and coordinate publication verification processes.
Coordinate pre-production advertising workflows for special projects and promotions.
Recommend process improvements and workflow enhancements to increase department efficiency and effectiveness.
Maintain a customer-first approach while providing exceptional service to internal and external customers.
Meet with clients as requested to support account service and advertising initiatives.
Assist with incoming and outgoing account communications on behalf of the sales team.
Participate in the Great Game of Business and support company initiatives.
Adhere to all company safety standards, including general workplace safety, cybersecurity, and regulatory compliance requirements.
Perform all other duties as assigned.

QualificationsQualifications

Two years of post-secondary education, technical training, or equivalent work experience preferred.
Experience with advertising production, graphic design, newspaper advertising, digital advertising, or related marketing functions preferred.
Proficiency with Adobe products, Microsoft Office applications, Google Workspace, internet-based platforms, and advertising management systems.
Strong written, verbal, listening, and interpersonal communication skills.
Demonstrated English grammar, spelling, proofreading, and detail-orientation skills.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Strong organizational, critical thinking, problem-solving, and decision-making skills.
Ability to work independently while contributing effectively within a team environment.
Strong customer service orientation with the ability to build positive relationships internally and externally.
Demonstrated adaptability, professionalism, resourcefulness, and sound judgment.
Valid driver's license and adhere to company driving eligibility requirements, including proof of auto insurance.
Demonstrated alignment with company core values and ESOP culture.

Physical Requirements

Prolonged periods of sitting and working at a computer.
Frequent use of a keyboard, mouse, telephone, and other standard office equipment.
Ability to view and review digital and printed advertising materials.
Ability to communicate effectively in person, by phone, and electronically.
Ability to occasionally lift and carry office materials weighing up to 20 pounds.
Ability to travel locally for client meetings and company business as needed.