Patient Access Specialist - Registration - Full-Time Days - Sheridan, MI

DescriptionFull-time Patient Access Specialist role in Sheridan, MI. Be the first point of contact for patients in a community hospital focused on compassionate care.

Patient Access Specialist – Registration – Full-Time Days – Sheridan, MI

Location: 301 N. Main St., Sheridan, MI 48884 (serving Montcalm County and surrounding communities)
Organization: Sheridan Community Hospital
Department: Patient Access / Registration
Schedule: Full-Time | Day Shift (rotating weekends and holidays as needed)
Employment Type: Full-Time

Be the First Impression That Sets the Tone for Patient Care

Sheridan Community Hospital is seeking a Patient Access Specialist to join our front-line registration team.

In this role, you are more than registration—you are the first interaction patients have with our hospital, ensuring a positive, welcoming experience while supporting efficient access to care.

A Location That Works for You

Enjoy a manageable commute and a supportive work environment:

Approximately 45 minutes from Grand Rapids Metro
Approximately 60 minutes from Lansing, MI
Easy commute with less traffic and stress than larger systems
Close-knit, team-oriented hospital culture

Why This Role Matters

Patient Access is critical to the patient experience and hospital operations. In this role, you help:

Ensure accurate and timely patient registration
Verify insurance to prevent billing delays
Support smooth patient flow across departments
Deliver compassionate service from the very first interaction

Patient Access Specialist Responsibilities

Greet patients in person and by phone with professionalism and compassion
Answer multi-line phones and direct calls appropriately
Register patients accurately in the electronic health record (EHR)
Verify insurance eligibility and benefits
Collect payments and explain financial responsibilities
Maintain patient confidentiality and follow HIPAA regulations
Assist with registration for Emergency, Outpatient, Lab, Imaging, and other services
Distribute and process required forms and documentation
Provide directions and support to patients and visitors
Maintain accurate and complete patient records
Participate in quality improvement and patient safety initiatives

What We’re Looking For

High school diploma or equivalent required
Previous customer service experience required
Healthcare or clinical experience preferred
Strong communication and interpersonal skills
Working knowledge of medical terminology preferred
Ability to learn and navigate EHR systems
Strong computer skills (Excel, Word, Outlook)
Typing proficiency (minimum 50 WPM and high accuracy)
Detail-oriented, dependable, and adaptable
Ability to work in a fast-paced, patient-facing environment

Why You’ll Love Working at SCH

Work in a patient-facing role that truly makes a difference
Supportive, team-oriented environment
Opportunity to grow in healthcare operations
Gain experience across multiple hospital service lines
Be part of a mission-driven, community-focused organization

Benefits You Can Count On

Paid Time Off (PTO)
Paid Holidays
Medical Insurance (multiple plan options)
Dental Insurance
Vision Insurance
Employer-paid Life Insurance
401(k) with employer match
Tuition/Continuing Education Reimbursement
Employee Health Hospital Discount

What to Expect

This full-time role involves working day shifts with possible rotation for weekends and holidays based on department needs. Strong communication, attention to detail, and customer service are essential for success in this role.

Apply Today

Join a team that values compassion, professionalism, and community-centered care. Apply today to be part of the Sheridan Community Hospital experience.