Service Clerk

DescriptionJob Summary: The Service Clerk will perform a variety of service and administrative office support functions under the direction of the Branch Service Manager

Job Responsibilities:

Bill and inventory oil and diesel fuel usage
Assist in opening and closing customer work orders.
Open all factory campaigns and have parts ordered for the campaigns
File all warranty claims direct with our vendors and process warranty credits.
Update MSDS sheets
Assist with technicians service reports and balance with Paycom time record system
Answer branch calls during high volume situations.
Open work orders and order parts for Care/lube services.
Perform the monthly mileage report.
Assist in scheduling technicians.
Other duties as assigned

Qualifications

Must have High School Diploma or equivalent,
Must have a minimum of 2 years experience in billing, inventory and warranty claims.
Excellent written and oral communication and basic mathematical skills.
Proficient with a computer, including the use of Microsoft programs (Word, Excel, PowerPoint, etc.) and good knowledge of office equipment.
Knowledge of heavy equipment operations and mechanical functions is desirable
Ability to stoop, kneel, push, pull, twist and carry and lift up to 40lbs.
Maintain excellent customer service
Must be able to pass a background, physical, and drug screen