Centralized Workforce Readiness Trainer

DescriptionESSENTIAL EXPECTATIONSXPECTATIONS

Diversity, Equity, And Inclusion Expectations

Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued. The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence.

Safety Expectations

At Goodwill, safety is everyone’s job. Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe. Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission.

POSITION EXPECTATIONPOSITION EXPECTATIONS

Position Summary

The Trainer is responsible for facilitating hands-on foundational training for newly hired team members participating in the Goodwill Centralized Workforce Readiness Program. This position delivers standardized operational training, reinforces safety and workflow expectations, validates foundational competencies, and supports team members as they transition into the workplace.

The Trainer serves as a role model for operational standards, professionalism, safety, customer service, and Goodwill culture while creating a structured, engaging, and supportive learning environment.

Responsibilities

Training Delivery and Administration

• Conducts hands-on operational training for newly hired team members
• Demonstrates job tasks, workflow processes, and operational expectations
• Explains required competencies needed for the task and how they are applied
• Facilitates classroom discussions, knowledge chats, and practical exercises
• Provides training coverage at any location for assigned trainers during absences, vacancies,
• operational needs, or schedule adjustments
• Travels between training, warehouse, and retail locations, as assigned
• Guides trainees through workstation activities and role-based learning exercises
• Reinforces foundational production, quality, safety, and customer service standards
• Assists in updating, editing, and preparing training materials and resources
• Travels between training, warehouse, and retail locations, as assigned

Utilizes the established training model

See One

Do One

Teach Back

Validate

Hands-On Skill Development

• Coaches trainees through operational tasks, competencies, and workflow execution
• Demonstrates proper use of tools, supplies, equipment, and workstations
• Reinforces proper lifting techniques and workplace safety standards
• Provides real-time correction, feedback, and reinforcement
• Encourages trainee engagement, participation, and confidence building

Proficiency Validation

• Evaluates trainees using standardized proficiency checklists
• Documents trainee progress, coaching provided, and readiness status
• Documents competency readiness
• Completes trainer check-ins and training documentation accurately
• Identifies trainees requiring additional reinforcement or support
• Partners with leadership regarding trainee progress and operational readiness

Operational Standards

• Maintains organized and effective training stations
• Ensures training areas remain safe, clean, and operationally prepared
• Reinforces workflow consistency and Goodwill quality standards
• Models professionalism, accountability, and teamwork at all times

Culture & Team Member Experience

• Reinforces Goodwill’s mission, values, competencies, and culture
• Creates a welcoming and positive onboarding experience
• Encourages professionalism, communication, and engagement
• Helps team members understand work with purpose and how their work supports Goodwill’s mission

Other Duties As Assigned

Assists in any other projects or tasks as determined by management

COCY EXPECTATIONS

Core Competencies

Job Knowledge

Possesses comprehensive, functional and technical knowledge and skills to perform at a high level of accomplishment. Discerns how the job relates to other functions within the department and Goodwill operations. Follows policies, procedures, and safety protocols.

Dependability

• Meets deadlines and works autonomously. Focused, punctual, and maintains consistent
• attendance. Accountable and can be relied upon during challenging and unexpected
• situations.

Service Oriented

Supports, assists, and advises internal and external customers in a timely manner displaying proactive and reactive behaviors. Demonstrates productive verbal and listening skills. Establishes and maintains effective relationships. Meets quality standards and evaluates customer satisfaction and results.

Teamwork

• Works collaboratively and respectively with others and is sensitive to team member
• engagement. Communicates openly seeking and providing support. Shares knowledge,
• provides assistance, and contributes well as a leader, facilitator, or participant. Accountable
• to team.

Job Specific Competencies

Approachability

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