Full-Time Retail Assistant Manager - Milpitas Store

DescriptionSummary

Founded in Santa Clara County in 1928, Goodwill of Silicon Valley is dedicated to improving employment opportunities, increasing standards of living, providing economic independence, and restoring our clients’ sense of self-worth. We achieve this through workforce creation, vocational training, and environmental stewardship. With 18 retail stores, an online store, an extensive reuse/recycling operation, and our Contract Services division, we help individuals overcome barriers to employment, build sustainable lives and communities.

Job Responsibilities

Provide high profile leadership and direction by maintaining positive customer service and employee morale

Accountable for all aspects of store operations

Conduct weekly store management meetings, as well as daily huddles

Ensure that safety and security is maintained, reporting all problems/hazards immediately

Meet store goals, both in revenue and profit

Reach daily, weekly, monthly production goals by monitoring the production processes, ensuring pricing/sorting staff are well trained, and flow of goods to the floor is timely. This includes ensuring proper rotation is followed at all times.

Manage Supervisors and all employees in the absence of the Senior Retail Manager, including but not limited to, hiring, coaching/counseling, discipline, terminations, evaluations and initiation of wage adjustments.

Follow the LOD checklist and conduct daily audits per the checklist.

Ensure all SOPs are available and followed by all employees. This includes the Production Area and Merchandising of the floor. Ensure all Standards are consistently met.

Accountable for cash register operations, all monies received, daily bank deposits, sales receipts and inventory and to protect these assets from both internal and external losses

Ensure proper training of employees regarding company policies and procedures, job requirements and expectations, operation of equipment, safety, security and store housekeeping

Ensure that all paperwork and reports are completed accurately and in a timely fashion

Oversee training of community service clients assigned to the store

Perform other duties as assigned by Senior Retail Manager

QualificationsPreferred Qualifications

High School Diploma or equivalent is required

Minimum 1-3 years of retail management experience

Proficient in the English language

Equipment Used

Ten-key or calculator, telephone, office computer, printer, fax machine, cash register

Other equipment used: pushcarts, boxes, barrels, hand trucks, z-racks, clothing/display racks, mattress cart

Aptitudes/skills/temperament

Ability to communicate effectively, both orally and in writing, with co-workers, staff, and the public

Ability to accept responsibility for direction, planning and control of the store operations

Ability to make judgments and decisions and communicate these clearly based on established policies

Ability to work well with others and maintain positive employee morale

Ability to perform a variety of duties, often changing from one task to another without loss of efficiency or composure

Ability to perform all cash/check/credit transactions and related bank transmittal paperwork accurately

Ability to learn and accurately perform opening/closing procedures, including cash register operation

Ability to discriminate between color/design/arrangement as they relate to displays and merchandising

Ability to coordinate hand-eye-foot movements to safely move around fixtures and merchandise

Ability to move hands and fingers quickly to count money/change and operate cash register

Management Acumen:

Management Style– Belief in empowering employees through the use of coaching and positive motivational techniques

Organizational Skills– Results orientated, can meet high standards, goals and objective

Accountability Style– Holds employees accountable for standards and serves as a mentor in their professional development; open to 360 degree feedback

Collaborative – Sees value in working and forging effective relationships with others

Teamwork– Willing to work as part of a team, enjoys sharing credit with colleagues