Daytime Program Supervisor

Description

POSITION SUMMARY

The Housing Daytime Program Supervisor is responsible for the daily operations of assigned housing programs, including programs serving transgender and gender-expansive youth experiencing homelessness. This position plays a critical leadership role in creating a safe, affirming, trauma-informed, and inclusive environment that supports the well-being, dignity, and independence of LGBTQ+ young people.

SCHEDULE: Sunday- Thursday or Tuesday - Saturday

LOCATION: Manhattan and Brooklyn

KEY RESPONSIBILITIES

Staffing & Scheduling

Create and manage monthly & daily staff schedules
Ensure all shifts are fully covered; coordinate call outs and last minute coverage
Participate in hiring, onboarding and training of Youth Counselors
Provide direct supervision to Resident Advocates (7am-3pm & 3pm-11pm)

Supervision & Staff Development

Conduct regular supervision with Youth Counselors
Provide real time coaching and guidance
Address staff performance concerns and escalate as needed

Daily Operations

Ensure sites are safe, stocked, clean and functional
Oversee food and supply tracking/ordering in collaboration with the Operations Team
Ensure work orders are submitted and followed up on
Maintain smooth day to day program flow

Resident Support & Crisis Management

Lead real-time crisis intervention and de-escalation
Address resident concerns, grievances & conflicts
Ensure residents are connected to services and engaging with care teams
Provide immediate response to incidents and ensure proper documentation

Administrative Oversight

Ensure completion and accuracy of:

Log books
Incident reports
Resident charts
Group notes & binders

Support audit preparation and compliance processes

Communication & Coordination

Serve as main point of contact for daily program updates
Communicate key issues to Director of Housing Programs
Participate/lead treatment team & staff meetings

On-Call Requirements

Provide on-call support from 7am-7pm on scheduled workdays

Qualifications

QUALIFICATIONS

High School Diploma or equivalent required
Minimum of two (2) years of experience in residential, shelter, supportive housing, transitional living or youth serving programs
Minimum of one (1) year of supervisory or leadership experience including coaching, scheduling and overseeing youth-facing staff

PREFERRED QUALIFICATIONS

Experience working with LGBTQIA+ youth, young adults experiencing homelessness or other vulnerable populations
Knowledge of trauma-informed care, harm reduction, positive youth development and crisis intervention models
Experience participating in hiring, onboarding and training of direct care staff
Experience supporting compliance activities, audits and quality assurance processes
Familiarity with residential housing regulations, documentation standards and program operations
Bilingual or multilingual skills are a plus

WORK ENVIRONMENT & PHYSICAL DEMANDS

Primarily works in a 24 hour residential housing environment
Frequently walks throughout the site to monitor safety, conduct room checks and support staff and residents
Will be required to respond to behavioral crises, emergencies and other high-pressure situations requiring sound judgment and timely decision-making
Occasionally lifts and moves supplies weighing up to 25 pounds and assists with maintaining an organized program environment
Must be able to travel between housing sites as needed

CORE & ROLE-SPECIFIC COMPETENCIES

AFC Core Competencies (examples)