Full-Time Contact Agent

DescriptionPosition Summary

As a Contact Agent, you will be interacting with our members via phone on a day-to-day basis. You will process account transfers, loan payments, and cashier’s checks. You will open and close accounts, assist members with account problems, and answer their questions. At the end of each day, you'll balance your transactions and verify totals. The goal of this position is to ensure our members are promptly and professionally served. This is an onsite position located in Corinth, TX. Regular work attendance is an essential function of the job. This position offers a starting hourly rate of $18/hr.

Work Schedule

This is a 40-hour per week, full-time position, with rotating Saturdays. Work times are between 8:45am - 5:15pm Monday through Friday, and 8:45am 12:15pm on Saturdays.

Key Responsibilities

Handle inbound calls with professionalism and empathy
Process account transfers, loan payments, and cashier’s checks
Communicate effectively and accurately
Open and close accounts, troubleshoot account issues, and answer member questions
Balance daily transactions and verify totals to ensure accuracy
Deliver exceptional service that builds trust and loyalty

What We Offer

Competitive pay based on experience
Comprehensive benefits package (medical, dental, 401(k), etc.)
Paid time off and company holidays
Opportunities for professional growth and advancement
Supportive, collaborative work environment
This position has the potential for hybrid remote work on Mondays, Fridays and Saturdays at management discretion.

QualificationsRequired Qualifications

High School Diploma or GED certificate
Phone/call center experience
Excellent customer service skills
Attention to detail
Computer skills

Competencies

Excellent communication skills and willingness to assist others
Professional appearance, dress, and attitude
Good analytical and problem-solving abilities
Ability to maintain an effective and efficient workflow
Well organized and detail oriented
Excellent organizational and time management skills
Ability to operate related computer applications and business equipment

Equal Opportunity Employer / Veterans / Disabled

Bilingual a plus.