Vendor Operations Manager (External Services)

We are the first interest-free and no-annual-fee credit card in Mexico, designed to simplify personal finances and give users complete control through a mobile app. Our mission is to empower people to make smarter financial decisions by offering flexibility, transparency, and access to modern financial products.

As we continue to scale, we are looking for a Vendor Operations Manager to own relationships and operational processes with our external partners and service providers.

We are looking for a Vendor Operations Manager to join the NOVACARD Risk Tech team.

In this role, you will be responsible for coordinating external service providers, maintaining operational relationships with partners, monitoring service quality and costs, supporting integrations, and ensuring the continuity of critical business processes.

You will work closely with Risk Tech, Product, Operations, Finance, Customer Support, Compliance, and external vendors to ensure that our external services operate reliably, efficiently, and cost-effectively.