Debt Collector

We are seeking a Debt Collector to support the pre-enforcement collection of debt, including overdue returns, charges, and penalties. The role focuses on conducting initial outreach and issuing payment reminders to those who are not high risk while ensuring timely follow-up and resolution of outstanding balances.

Duties and Responsibilities

• Contact taxable persons or their tax agents to secure payment of delinquent taxes and the filing of delinquent returns.
• Contact taxable persons or their tax agents request supporting documentation.
• Determine taxable persons’ ability to pay.
• Negotiate payment arrangements with taxable persons.
• Notify non-compliant taxable person and charge penalties.
• Make sure payments are received correctly and on time.
• Resolve taxable person enquiries relating to the collection and payment of outstanding accounts, and non-filing of returns.
• Analyze payment trends, and raise any risks and inconsistencies to the Head of Enforcement.
• Apply enforcement measures as decided by Head of Enforcement or Enforcement Specialist.

Requirements

Qualifications & Experience

• Bachelor’s degree in Business, Accounting, Economics, or a related field.
• Professional certifications such as CFA, CPA, ACCA, CTA, ATT, and/or CTP are preferred.
• Minimum of 5 years’ experience in a collections function.
• Prior experience in collections within a government entity is preferred.
• Fluent in English and Arabic.
• Strong problem-solving and analytical thinking skills.
• Excellent negotiation and conflict resolution abilities.
• Ability to communicate clearly and effectively with stakeholders.
• Strong teamwork and collaboration skills.
• High level of investigative and information-gathering skills.