Customer Service Manager

Job Purpose Responsible for implementing and administering complex project and company policies and procedures in order to successfully achieve project and business objectives Job Description • Serves as a single point of contact for customers after the sale as assigned, also for the various functional areas • Builds and maintains relationship with customer and other suppliers associated with the project • Leads the planning of project strategies including contracting, risk management, project controls, and project execution • Coordinates with Senior Manager to establish a realistic project schedule and monitors compliance with the defined project objectives and project management processes • Ensures that the project status and progress is effectively communicated to the Project Team and to the customer • Develops and communicates the project budget and staffing plans and organization. Conducts periodic financial reviews • Manages and negotiates Variation Orders (VO) and other changes to the contract within his/her scope of work • Develops and implements Commercial Performance Plan • Produces integrated solutions to strategic issues and presents recommendations to customers You are meant for this job if: • Bachelor's degree or equivalent • 8 to 10 years of experience • Customer service focused with commitment and sense of urgency to ensure customer success Skills Business Communication Customer Service Project Management Negotiation skills Budget Management