Tech Support/Help Desk Technician

We are hiring a Tech Support/Help Desk Technician candidate that will provide support to internal employees by helping identify and solve various requests. This includes providing help desk to local end users and raising tickets with relevant IT escalation tier following these through.

The IT technician should be knowledgeable of both software and hardware and must be a critical thinker and a problem solver.

Location: Barcelona

Requirements

• 3+ years of proven experience as IT Help Desk technician or a similar role
• Strong hardware and software technical troubleshooting skills
• Experience with Microsoft environments (Including Win+Office)
• Experience with other 3rd party software
• Knowledge and experience in Networking
• Excellent organizational and coordination abilities
• Self-motivated, and able to work with minimal supervision
• High service orientation and strong customer facing along with excellent communication skills
• High-level English - verbal and written
• Self-learning capabilities
• Experience working with ticketing solution – advantage

Main responsibilities

• Provide technical support and training for end point users to all IT hardware and software related services.
• Install, configure, and monitor software and hardware (applications, printers, etc.)
• User’s access, and permissions administration (mainly Active Directory and Office 365)
• Install and support Windows OS.
• Manage Onboarding and Offboarding processes for employees.
• Manage and maintain the IT assets inventory (Hardware and Software)
• Negotiate and purchase Hardware and Software from local vendors.
• Work with our global team for ticket escalation and back-office projects.
• Perform troubleshooting and repairs.
• Ensure compliance to all regulatory requirements for IT systems.

Benefits

• Salary and commissions are negotiable.