Finnish-speaking Night Shift Customer Support Agent - iGaming in Malta

• Night Shift Customer Support Agent – Live & Work in Malta (iGaming)
• Some people run on coffee.
• Others run on moonlight.
• If you’re sharp at night, experienced in customer support, and want an international career in iGaming, this is your lane.
• We’re hiring for an established iGaming company in Malta , one of Europe’s main hubs for online gaming, tech, and international careers.
• Why Malta?
• This isn’t just a job location, it’s a lifestyle shift.

Living in Malta means

• Mediterranean climate
• Sea views, beaches & after-work swims
• International community
• English-speaking environment
• Easy travel across Europe
• Huge social scene within iGaming & tech

• You work nights. You enjoy days most people sit in offices for.
• Why this role is perfect for night owls

This is a night shift position after training. Ideal if you

• ✔ Focus better in the evening
• ✔ Like calmer, more independent shifts
• ✔ Prefer a different rhythm than the 9–5 world
• ✔ Want daytime freedom in Malta
• Training is done during daytime hours — then you move into night operations.
• You need previous experience in customer support.

We’re looking for people who already know how to

• Work with live chat, email and customer cases
• Handle multiple conversations at once
• Stay professional in fast-paced environments
• Understand service, systems and customer responsibility

• Experience in iGaming is a big plus.
• What you’ll be doing

You’ll be the first point of contact for players via

• Live chat
• Email

You’ll handle

• Account questions
• Player verification (KYC) & document processing
• Payments & account-related queries
• Responsible Gaming situations
• Identifying suspicious behaviour
• Investigating issues and providing solutions

You’ll also

• Escalate complex or sensitive cases
• Spot risks and unusual activity
• Promote relevant services where appropriate
• Deliver first-contact resolution whenever possible

This role combines customer care, security awareness, and problem-solving .

Requirements

• Fluent English + Finnish
• Proven experience in customer support (chat/email based)
• Comfortable working night shifts
• Good judgment and attention to detail
• Ability to work independently
• Calm, structured communication style

Why iGaming experience matters

This role gives exposure to

• Payments & digital platforms
• Compliance & KYC processes
• Responsible Gaming
• Security and fraud awareness

These skills are highly transferable inside the industry — many people grow into Fraud, Compliance, Payments, VIP or Senior roles from here.

Benefits

• Relocation support within the EU
• Night shift allowance
• Health insurance
• Commute allowance
• Access to gym, sauna & recovery facilities
• International, close-knit team
• Real responsibility from the start

This role is for you if

• You already know customer support
• You want to work in iGaming
• You prefer nights over mornings
• You want an international life in Malta
• Not everyone thrives at night.
• But if you do, this is a strong career move.